INTRODUCTION
This warranty program is provided and maintained by TWINHEAD exclusive distributor namely Abec Technology in Singapore & Malaysia and Twin Resources in Australia.



TERMS AND CONDITIONS
This program is currently available to customers who have purchased eligible TWINHEAD products distributed by Abec Technology Sdn Bhd (Abec M’sia), Abec Technology Pte Ltd (Abec S’pore) and Twin Resources Pty Ltd (Twin Resources) only.

TWINHEAD Limited Warranty Service [hereafter referred to as "Warranty Service"] provides technical support and repairs for your TWINHEAD products (hereafter referred to as “The Product”) while you are using locally or abroad (i.e. outside your country of purchase).

NOTE:

• The contents and conditions of this Warranty Service may be changed without prior notice.
• If the provisions of the Warranty Service set forth in this Web Site differ from those that are provided in the country attending to the requested service, then the provisions from the country that provide the service will apply

Scope of the Service:
The Product carries a limited warranty for direct labour and parts, covering manufacturing defects in material and workmanship only.

The Warranty Service shall not apply to certain damages, goods or cases, including without limitation, those set out below:

a)	Limitations in technology. There are technology limitations on some of the devices used in this Product. These limitations are common or are defined standards within the IT Industry and are not specific to Twinhead.
	i. The TFT display may present up to 6 non-conforming pixels, (bright or dark spots) representing less than 0.0003% error rate. ii. ii. The DVD-ROM drive and software player may not play certain DVD movie titles due to DVD regionalisation or other security levels set by the title producer. The DVD-ROM standard allows five changes of region code on the player before the fifth change becomes fixed. Thereafter only Region coded DVDs that correspond to the fifth change may be played. These cases are a limitation of technology and do not represent a defect in the Product.
b)	Assistance to install, configure or troubleshoot the Product, any software application, or any third party device (however this type of service may be available from our Service Centres at the prevailing rates).
c)	Any alteration or modification to the product and/or serial number and/or its seal.
d)	Any repair carried out apart from Twinhead International Corp. , Abec M’sia, Abec S’pore and/or Twin Resources.
e)	Use other than in accordance to the instructions for operation and/or use of accessories not authorised/approved by Twinhead International Corp., Abec Technology or Twin Resources.
f)	Use of non Twinhead genuine or approved or authorised parts, e.g. RAM, battery or adapter etc.
g)	Rectification of software faults or updating of the Product BIOS.
h)	Damage from use outside usage or storage parameters set out in the user guide, supplied with the Product.
i)	Damage caused by accident, intentional or accidental misuse, abuse, neglect or improper maintenance, use under abnormal conditions, including fracture of the LCD glass or damage to the LCD screen, casework, cables, AC Adaptors, covers, plugs and latches. This includes fluid ingress of any kind (including damage from condensation), and damage from shock or restriction of airflow.
j)	Damage to or loss of any programs, data or removable storage media, or costs of recovering such programs or data.
h)	FORCE MAJEURE. We will not be responsible for any failure to perform due to causes beyond our control, including, without limitation, fires, floods, earthquakes, explosions, accidents, acts of public enemy, wars, rebellions, insurrections, sabotage, epidemics, quarantine restrictions, labour disputes, labour shortages, transportation embargoes or failures or delays in transportation, inability to secure raw materials or machinery for the manufacture of their products and delivery of their services, acts of God, acts of any government or any agency thereof (including denials or onerous restrictions on required export licenses), and judicial actions.

WHAT IS COVERED UNDER THE LIMITED WARRANTY
If the Product fails during normal and proper use within the Warranty period, We will, at our option either:

1. Repair or exchange the faulty parts within the Product, or the Product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period stated for the model, using new or refurbished parts or units, solely at our discretion. Where refurbished parts or units are used, the warranty on the refurbished item will be the balance of the Product Warranty, or 90 days, whichever is greater. Ownership of items is surrendered to each party on exchange. Repair or exchange is subject to the original item being genuine and unaltered.
2. If the Hard Disk Drive is replaced, We will reinstall the original configured operating system as shipped with the Product when it was sold, provided you supply the original Product Recovery CD(s) and/or the Software Product Key.
3. This warranty is personal to the person or organization who acquires the product from TWINHEAD INTERNATIONAL CORP., Abec M’sia, Abec S’pore and/or Twin Resources (in the ordinary course of business and not by way of sale by auction OR other means) and may not be transferred to a subsequent owner.
4. The targeted Warranty repair time is 5 working days in depot, subject to the Authorized Service Center’s ability to replicate the fault and parts availability. Intermittent faults must be replicated to confirm that the fault is related to the Product and covered by this Warranty.

Warranty Period:
Twinhead notebooks come with 3 Years Limited Local Warranty (First year direct labour and parts and subsequent second and third years direct labour cost only) & 1 Year Limited International Warranty. Batteries are warranty for 6 months only. Warranty Service after warranty period may be provided at your own cost.



INTERNATIONAL WARRANTY PROGRAM HIGHLIGHTS
Certain Twinhead models are eligible and covered by the International Limited Warranty Program. Models that are covered by our International Limited Warranty Programs are:

• 12D
• abec H12F
• abec H12M
• abec H12Y
• Twinhead 15D
• Twinhead 15DL
• Durabook R13S
• Durabook S14DL
• Durabook S14Y
• Durabook S15ST1
• Durabook S15STM
• U14MY
• efio!121i
• Twinhead 12KT
• H12Y
• SL14P
• Twinhead 12KF
• Twinmate C8
• Twinmate E10
• Twinmate E200
• Twinmate J13Se
• Twinmate J13Se
• Twinmate M95
• Twinmate M95E
• Twinmate M95S
• Twinmate NX-8x
• Twinmate NX10
• Twinmate NX10g
• Twinmate QX10
• Twinmate SX10
• Twinmate SX10g
• T30
• Twinmate X10
• Twinmate X11

• Requesting for support.
• Pre-Call Checklist
• International Warranty Service Provision
• How to ship your product.

REQUESTING FOR SUPPORT
International phone support is primarily provided in English, although other languages may be available. To obtain service, you must email to the Support Centre in the country in which you purchased the Product from. A trained technician will determine whether you have a hardware or software failure. If it is deemed to be hardware failure, we will then assist in requesting further assistance from the nearest service centre (Australia, Singapore, Malaysia, Taiwan, China, Germany, USA, UK) near you may be given a reference number, which you should retain for your records.

The technician may request information on back-ups, passwords, pickup and delivery addresses. Please be prepared to supply this information. Please note International Service do not cover software support.

Technical Support hours of coverage vary from region to region and are defined in the country of delivery of the service.

PRE-CALL CHECKLIST
Following the checklist allows us to better diagnose your problem and assist you quickly and efficiently. Before you contact us, be sure you:

• Have consulted the Product user's guide to verify that your system is properly configured, if you have configuration or compatibility problems.
• Have the following information ready prior to calling:
  • System serial number
  • Model number
• Have the Product readily available.
• Have written down the exact text of any error message.
• Have noted any software or hardware modifications you have made.

  Note: Be aware that all computers generate certain level of noise while in operation. This is usually caused by such devices as the hard drive and fan. Contact technical support only if the Product exhibits abnormal or excessive noise.

INTERNATIONAL WARRANTY SERVICE PROVISION
Once you are given a carry-in or ship-in service option, the following steps apply.

TWINHEAD INTERNATIONAL CORP., Abec M’sia, Abec S’pore or Twin Resources or its Authorized Service Provider shall:

• Assign a tracking number for the service.
• Assist you to arrange for carry-in/ship-in of the Product to the local service provider. Transport of the Product to/fro the repair location is at the customer's expense.
• Perform service within agreed conditions (specified at time of customer call) after receipt of the Product in the repair centre. Additional time may be needed for service, such as overnight battery charge, intermittent failure or user is not contactable when communication is needed for clarification or verification.
• Provide direct labour and parts required for repairing the hardware. Parts found to be defective will be replaced with new parts or functionally equivalent parts, and the defective parts removed from the hardware shall be retained by the service centre and be forwarded to factory, eventually.
• Contact you upon completion of the repair.
• Nominal fees may be levied for telecommunication and logistic expense in verifying the International Warranty validity and processing the claim in line with the terms and conditions that are applicable in the country where service is requested.

HOW TO SHIP YOUR PRODUCT
Do not send in the Product without first emailing our technician and receiving check-in reference number to send in your unit for service. You are responsible for completing the air/air-freight/air-way bill with the shipping destination and checking the appropriate billing option. Refer to the following Shipping Checklist for additional instructions.

Note: Our Service depot service requires that you send your whole unit for repair, regardless of which component or option failed. Variations to this requirement can only be authorized by our technician.

Follow these instructions when shipping your Product in for repair.

• Back up all data on your hard drive. Neither TWINHEAD INTERNATIONAL CORP., Abec M’sia, Abec S’pore nor Twin resources will have any responsibility for such data or for liability arising out of any damage to or loss of such data while the Product is in TWINHEAD INTERNATIONAL CORP., Abec M’sia, Abec S’pore or in Twin Resources's possession.
• IMPORTANT! Packaging material used to transport the product is the responsibility of the user. We strongly advise you to use the original factory packaging wherever possible or packaging that is suitable to reduce the risk of damage during shipment. We strongly advise you to insure your unit against loss or damage, as TWINHEAD INTERNATIONAL CORP., Abec Technology or Twin Resources is not responsible for product loss or damage during shipment.
• You are required to include the following:
  • Your name, address, phone number and return shipping address.
  • Any reference number you may have received from our service centre and the serial number of the product clearly printed on all sides of the box.
  • A list of any peripherals or internal options you are including with the product, (i.e., mouse, PC and memory cards).
  • A brief description of product failure, symptoms and the exact language of any error messages.
  • Any special instructions.

If your hard drive requires replacement, it is your responsibility to reload your operating system, application software and files. For your convenience, a System Recovery CD has been supplied with your unit at the time of purchase, so you can reload your hard drive to its original factory configuration.

ADDITIONAL CARE RECOMMENDATIONS
If you use this Product in a mobile environment, you should;

1. Read and follow all care instructions provided with the Product.
2. Ensure that the Product has completely shutdown (No activity on the Hard Disk Drive light), before moving the Product. Any applied shock before complete shutdown may damage the Hard Disk Drive.
3. Purchase a carry bag, affording shock and impact protection suitable for the Product (refer to Specification section of the User Manual for shock ratings). Avoid over packing your carry bag where pressure is applied to the Notebook case, as this may damage the Notebook and/or LCD.
4. Do not leave any cable connected to the Product, when transporting in a carry bag. This may damage the Product.
5. Do not store the AC adaptor or AC power lead where impact with the LCD or top cover can occur. You may damage the LCD display if excessive shock is applied to this area.
6. Do not wrap any leads around the AC Adaptor, either in use or when storing. This may damage the cables.
7. You should completely discharge and recharge your main battery once a month to maximize the battery life.

WHEN YOUR WARRANTY COVERAGE EXPIRES
Please check out our extended warranty programmes.

STATUTORY RIGHTS AND EXCLUSIONS - AUSTRALIA ONLY
Certain legislation including the Trade Practices Act (1974) and other Commonwealth, State and Territory legislation implies warranties and conditions into consumer contracts. These warranties and conditions exist separately from and are not affected by the Warranty referred to in this booklet. Subject to such legislation and to the Warranty contained in this booklet all warranties, conditions and liability implied by law that may be excluded are hereby excluded and we shall not be liable for any direct or indirect loss or damage of any kind arising from the products or your use of them (including but not limited to loss of profits and incidental or consequential loss or damage).

1. Refer to the warranty statement enclosed with your product for details on length of warranty.
2. Some specific services may not be available in some participating countries. For complete details on country specific service offerings, please contact the local Customer Support Center.
3. The respective Customer Support Center will give information on turnaround time for the repaired unit to the customer. This turnaround time may vary from region to region and country to country.

DISCLAIMER
This website gives information about the services provided by Abec Malaysia, Abec Singapore and Twin Resources. t is only intended to provide a general outline and is not comprehensive. Despite our efforts, it may not be accurate, up to date or applicable to the circumstances of any particular case. Your use of this web site is subject to this disclaimer and your use of this web site constitutes an acceptance of this disclaimer. If you do not accept this disclaimer, do not use this web site.

We accept no liability for any inaccuracies or omissions (other than for fraudulent misrepresentation) in this web site and any decisions you make based on information contained in this web site are your sole responsibility. To the extent permitted by law, we make no warranties or representations of any kind in connection with this web site, including without limitation that any data obtained through this site is free from computer viruses or other faults or defects. It is your responsibility to ensure that you use appropriate virus scanning software. All conditions or warranties that may otherwise apply to or be implied in connection with this web site to the extent permitted by law are excluded. We will not under any circumstances be liable for any direct, indirect, special, consequential or other losses or damages of any kind arising out of access to or use of this web site or any information contained in it. This site may contain links to other sites maintained by third parties. We do not make any representation as to the accuracy or suitability of any of the information contained on those other sites, and does not accept any responsibility or liability for the conduct or content of those other sites.

All of the contents of this web site and downloads from it are our property or our related entities and may be subject to copyright, trade mark, or other protection. We reserve all rights, including in respect of the contents of this web site and any downloads from it. We permit you to make copies of this web site as necessary incidental acts during your viewing of it and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other use is strictly prohibited.